I am finally starting to actually like working at Bi-Lo. I would have to say the main reason is because people are finally starting to be nice to me. My first two weeks were horrible. Everyone was rude, mainly the check crowd though.
When I was training I was told to ID everyone who wrote a check. I needed their license number and date of birth. I didn't really think that would be a problem for people, but boy was I wrong.
Who should I start with? The Asian lady who thought I was IDing her because of her race? The man who refused to go in my line because I would ID him? The women who simply flat out said no as rude as she could? The man who made a big scene yelling at me saying he won't give his ID? Those are just a few people who stood out to me through this entire ordeal. They all had one thing is common; Everyone said that no one else ever made them show their ID to write a check. What the heck?! This ordeal has been so close to bringing me to tears in front of customers! They were that rude to me, I'm not even kidding.
They made rules for me to ID everyone that wrote a check, yet no one else did. How is that fair? I had to deal with so many rude people because of this. How is that right? It's not. Either way it's a lose lose situation for me. If I asked for their ID I would get yelled at by the customer, if I didn't I would get written up. How is that fair? It's not. Please don't make rules that not everyone has to follow because if you do you'll create the same situation I have on my hands. It's not fun, I dreaded coming into work because of this issue. I've never dreaded working before.
To bosses: Don't make rules that only new employees have to follow. It's not right for me to get yelled at just because someone refuses to give their ID because they've never been made to in the past. Rules are rules, enforce them with everyone that'll make it way less stressful for your employees.
To customers: I don't care if I'm the first person to ever ID you. I'm doing my job, if you don't like it take it up with my boss not me. I'm just like you, I need an income to survive. I'm going to do whatever it takes to keep my job, even if it's going to make you mad. Just deal with it, I'm only doing my job...
10-11-2015
Sunday, October 11, 2015
Thursday, October 8, 2015
Just Give Me Some Time
I'm really behind on writing blogs, I have like three just from Bi-Lo that I need to write. That's not even counting all the blogs I had planned on writing from my previous job.
It was a week after I started Bi-Lo. I worked 6-1, which meant I got the newspaper crowd. The first newspaper I sold that day the lady just walked up to me with a newspaper in her hand, and change is the other hand. She handed me 75¢ without giving me the chance to ring up the newspaper. Once I rung up the 75¢ it ended up being more with tax. Although I knew newspapers don't have tax I wasn't sure how to do it so I just let my drawer be short the other amount.
An hour or so later this guy came in and wanted a newspaper. I almost did what I did with the lady before him and just let my drawer be short some odd cents, but he had a different plan.
"Newspaper. No tax." He said very demanding as he walked up to my register.
"Okay, let me figure this out." I said as I was looking through my register's options, seeing if there was a newspaper button.
He handed me his dollar and waited a whole five seconds before he decided to go over and ask for help with customer service.
He talked with the lady up there and she yelled out to me the PLU to put in the newspaper. I rung up it up, and opened the drawer to get the man's quarter. Right after I grabbed the quarter out of the drawer he came back to my register.
"I need my dollar back." He said rudely.
"No, you it costed 75¢." I replied nicely.
"I paid for it over there." He said.
"Oh" I said as I opened my drawer and handed him his dollar back.
"Your drawer is gonna be short." He said like he couldn't care less that it was his fault my drawer was going to be short.
"It'll be okay." I tried my hardest to say this with a smile, but I'm sure he could still tell I was annoyed.
Thankfully I was able to talk to the lady from customer service and she fixed my drawer so it wouldn't be short.
Here's the thing, I'm still new. I'm still learning how to do everything. Please don't get upset with me just because in reality I don't know everything. It's just gonna take a little time, but I'll figure out these things, If I could just have your patience and grace that would make this learning process a whole heck of a lot easier for the both of us.
I understand we live in a fast pace world. We want things instantly. If we go into a store we expect everything to go smoothly. New people are just an inconvenience. But that doesn't make it okay to get upset with me just because I'm trying to figure something new out. Just give me some time please.
09-30-15
It was a week after I started Bi-Lo. I worked 6-1, which meant I got the newspaper crowd. The first newspaper I sold that day the lady just walked up to me with a newspaper in her hand, and change is the other hand. She handed me 75¢ without giving me the chance to ring up the newspaper. Once I rung up the 75¢ it ended up being more with tax. Although I knew newspapers don't have tax I wasn't sure how to do it so I just let my drawer be short the other amount.
An hour or so later this guy came in and wanted a newspaper. I almost did what I did with the lady before him and just let my drawer be short some odd cents, but he had a different plan.
"Newspaper. No tax." He said very demanding as he walked up to my register.
"Okay, let me figure this out." I said as I was looking through my register's options, seeing if there was a newspaper button.
He handed me his dollar and waited a whole five seconds before he decided to go over and ask for help with customer service.
He talked with the lady up there and she yelled out to me the PLU to put in the newspaper. I rung up it up, and opened the drawer to get the man's quarter. Right after I grabbed the quarter out of the drawer he came back to my register.
"I need my dollar back." He said rudely.
"No, you it costed 75¢." I replied nicely.
"I paid for it over there." He said.
"Oh" I said as I opened my drawer and handed him his dollar back.
"Your drawer is gonna be short." He said like he couldn't care less that it was his fault my drawer was going to be short.
"It'll be okay." I tried my hardest to say this with a smile, but I'm sure he could still tell I was annoyed.
Thankfully I was able to talk to the lady from customer service and she fixed my drawer so it wouldn't be short.
Here's the thing, I'm still new. I'm still learning how to do everything. Please don't get upset with me just because in reality I don't know everything. It's just gonna take a little time, but I'll figure out these things, If I could just have your patience and grace that would make this learning process a whole heck of a lot easier for the both of us.
I understand we live in a fast pace world. We want things instantly. If we go into a store we expect everything to go smoothly. New people are just an inconvenience. But that doesn't make it okay to get upset with me just because I'm trying to figure something new out. Just give me some time please.
09-30-15
Tuesday, October 6, 2015
It's Not Your Race
It was my second day at Bi Lo when an Asian woman came through my line. At first glance she seemed nice, but I was wrong.
Once I finished scanning her items she got her check book out and wrote the check and handed it to me. I looked at it and asked if I could see her ID.
"You must be new." She stated in a nice voice.
"Yeah, I sure am. Only my second day here."
The lady next in line started talking with the Asian lady how she liked that we had to see their ID in order to take checks, because someone had once stolen her identity. The Asian lady blew off what the lady in line was saying.
"You ID every single person who writes you a check?" She asked.
"Yes, I do. Since I'm new I have to or I'll get in trouble." I thought about opening my drawer and showing her all the checks I took as proof, but I knew that was going to far.
I really don't remember the rest of our conversation, but more or less she was accusing me of picking her out and IDing her because of her race.
Yes, I understand you aren't white, but no that doesn't make you special. Someone had to say that. I mean seriously just because you are a different race doesn't mean people are going to treat you different. That is in your head. I was just doing my job.
What's funny is that that lady was the one with the race issue, not me. I mean yeah I noticed she was Asian, but I didn't treat her any different because of that. I still served her with a smile even when she was accusing me of singling her out.
Just to get this straight, I don't care what race you are. I'm sorry if that sounded harsh, but really your race doesn't make a difference to me. It doesn't matter what your race is, you could be black, white, Asian, Hispanic, or any other race, that doesn't make a difference. If I'm singling you out, I'm singling you out because you have a bad attitude.
09-24-2015
Once I finished scanning her items she got her check book out and wrote the check and handed it to me. I looked at it and asked if I could see her ID.
"You must be new." She stated in a nice voice.
"Yeah, I sure am. Only my second day here."
The lady next in line started talking with the Asian lady how she liked that we had to see their ID in order to take checks, because someone had once stolen her identity. The Asian lady blew off what the lady in line was saying.
"You ID every single person who writes you a check?" She asked.
"Yes, I do. Since I'm new I have to or I'll get in trouble." I thought about opening my drawer and showing her all the checks I took as proof, but I knew that was going to far.
I really don't remember the rest of our conversation, but more or less she was accusing me of picking her out and IDing her because of her race.
Yes, I understand you aren't white, but no that doesn't make you special. Someone had to say that. I mean seriously just because you are a different race doesn't mean people are going to treat you different. That is in your head. I was just doing my job.
What's funny is that that lady was the one with the race issue, not me. I mean yeah I noticed she was Asian, but I didn't treat her any different because of that. I still served her with a smile even when she was accusing me of singling her out.
Just to get this straight, I don't care what race you are. I'm sorry if that sounded harsh, but really your race doesn't make a difference to me. It doesn't matter what your race is, you could be black, white, Asian, Hispanic, or any other race, that doesn't make a difference. If I'm singling you out, I'm singling you out because you have a bad attitude.
09-24-2015
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